Refund & Cancellation Policy

1. Cancellation

We kindly ask for at least 24 hours’ notice to cancel or reschedule an appointment. This allows us to offer the time slot to other clients.

Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee of 50% of the service price.

No-shows may be charged the full service price.

2. Rescheduling

You can reschedule your appointment online up to 24 hours before your scheduled time, subject to availability. There is no fee for rescheduling with proper notice.

If you are more than 15 minutes late, we may need to reschedule depending on availability.

3. Refunds

If you are unhappy with your lashes, please contact us within 48 hours of your appointment. We will work with you to resolve any issues, including offering a corrective touch-up or a partial refund.

Prepaid deposits and payments are refundable if the appointment is cancelled at least 24 hours in advance.

Refunds are processed to the original payment method within 5-10 business days.

4. Exceptions

In the event of an allergic reaction to products, please contact us immediately. We will assess the situation and offer appropriate remedies, which may include a refund.