Privacy Policy

Last updated: August 7, 2026

Zoe Beauty Lash Bar ('we', 'us', 'our') respects your privacy and is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.

1. Information We Collect

We collect personal information you provide directly to us, including your name, email address, phone number, and booking details when you create an account, book an appointment, or contact us.

We also collect technical information automatically, such as your IP address, browser type, and pages visited, to improve our website and services.

2. How We Use Your Information

We use your information to: process and manage your bookings, send appointment confirmations and reminders, respond to your inquiries, improve our services and website, and comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties.

3. Payment Information

Payments are processed securely by third-party providers (Stripe and PayPal). We do not store your full credit card number on our servers. Payment details are handled in accordance with the payment provider’s privacy policy and PCI-DSS requirements.

4. Cookies and Tracking

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookies through your browser settings. See our Cookie Policy for more details.

5. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal requirements. When information is no longer needed, we securely delete or anonymize it.

6. Your Rights

You have the right to access, correct, and request deletion of your personal information. To exercise these rights, contact us and we will respond within 30 days as required by PIPEDA.

7. Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (HTTPS), secure password hashing, and access controls.

8. Third-Party Services

Our website may include links to third-party services (e.g., Google Maps, payment providers). These services have their own privacy policies, and we are not responsible for their practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised date.

Questions?